Tоdау, 86% оf customers аrе willing tо pay fоr a grеаt customer experience, mаkіng іt critical fоr businesses tо kеер uр wіth changing market conditions. And аѕ wе live іn аn increasingly digital world, consumers аrе spoiled fоr choice wіth a variety оf interactive digital communication options. Tо kеер pace wіth changing consumer expectations, businesses… Read More »
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Author: Ajay Gupta
Since March 2020, companies have rapidly adopted cloud telephony to facilitate remote work. The team which faces customers every day can no longer come to the office. So, organizations needed a solution that can enable them to receive calls on their mobile devices at home — securely and efficiently. Cloud telephony met this need. However,… Read More »
Businesses that have used traditional long code numbers to send large volumes of text messages in the U.S. must comply with a new SMS messaging standard: 10-Digit Long Code (10DLC). But why? 10DLC provides higher-quality support for mass text messaging with lower overhead costs. The good news is Compliance and adoption can be easy with… Read More »
There is no denying that it’s been a wobbly year for businesses around the world. Since the COVID-19 pandemic escalated out of control, so many stores have closed the doors. Another important observation is that the companies have changed their mode of operation as the situation demanded. And so is their business communication. With some countries… Read More »
SMS is a powerful communication tool and there is no second thought about it. SMS enables simple and cost-effective ways of communicating with your customers, but the benefits go far beyond that. The applications of SMS messages are limitless. To get better at this all you need is a basic understanding of the power you… Read More »
Every business at some point comes across issues that might appear too small to notice but can create significant problems for business when they occur. A variety of businesses have been using call recording solutions for several decades to thwart business problems that may occur due to wrong communications. Call recording is a standard feature that… Read More »