Since March 2020, companies have rapidly adopted cloud telephony to facilitate remote work. The team which faces customers every day can no longer come to the office. So, organizations needed a solution that can enable them to receive calls on their mobile devices at home — securely and efficiently. Cloud telephony met this need. However,… Read More »
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Category: Voice Solutions
Businesses today are focusing on improving customer engagement through innovative technological means. You might have heard about the reasons to add the Click-to-call on the website whenever you speak about a customer-centric approach. Because when call volumes are through the roof, it’s more important for the businesses to be contactable over the phone. Let’s learn about why… Read More »
Note: The DLT template scrubbing is only valid to Indian Destination Numbers (Not applicable for ILDO/International Route) An OTP is a number that is 4 to 8 digits in length which is generated automatically. We use OTP to authenticate and verify a user’s identity before signup or during the transaction in an app/website. Many users are facing… Read More »
Whenever a customer calls your business at any time of the day, it’s important that his queries need to be answered. The channelized customer support is the driving force of any business. So by keeping your communication open to customers and improving customer satisfaction. With the help of Virtual Call Centre, it’s easy for most companies… Read More »
The business environment is a highly competitive space. The atrocities of a ruthless business climate are not hidden from anyone. For every business, there is a constant and never-ending struggle to win more customers and retain the old ones. One of the most important key areas that tend to get overlooked is customer support and… Read More »
Every business at some point comes across issues that might appear too small to notice but can create significant problems for business when they occur. A variety of businesses have been using call recording solutions for several decades to thwart business problems that may occur due to wrong communications. Call recording is a standard feature that… Read More »