Scores of businesses are moving to cloud technologies in a bid to garner various cost advantages. But cost saving is not the only benefit.  Cloud telephony means there is no CAPEX upfront because the cloud service provider pays for the hardware, software, rent, electricity, salaries etc. Cloud Telephony users are not burdened with these overhead… Read More »

Started by Ajay Kumar Gupta and Brijesh Kashyap, the Bangalore-based cloud communication startup, MOBtexting, has come a long way since its inception in 2014. With an enviable presence in India, MOBtexting is gradually expanding its footprint in global markets.  The combined synergy of Ajay Kumar Gupta and Brijesh Kashyap has achieved a feat that cannot… Read More »

I am sure you must have heard the sweet voice telling you to ‘Press 1 for Sales’. This is a very familiar experience you will have when you call some big brands. You can easily guess that this feature helps in the identification, segmentation and routing of callers to the most appropriate agent. But what… Read More »

Research shows that Toll-Free numbers can significantly improve brand image. Toll-Free numbers are unique numbers that start with 1800 and allow customers to reach you, but without any cost to customers. Since the customers are not charged, they feel encouraged to call the company. Toll-Free numbers are great if you are dealing with customers on… Read More »

There is no substitute for providing exceptional customer service and facilitating smooth internal communication operations if you want to stay on top of your competitors. Moreover, an effective communication strategy can help your business to grow. An international report published by Holmes described that businesses globally lose a whopping $37 billion every year owing to poor… Read More »

Cloud telephony is an amazing service that is allowing businesses to bring their office experience into the home. What this means is that the same communication tools that employees use at their normal workplace can now be taken anywhere and can be accessed from virtually any device. This is a small introduction to the MOBtexting… Read More »