To run a profitable Contact Center, you have to increase the productivity per Agent. But unfortunately, when you monitor the time spent by agents talking to prospective customers, you will realise that much of their time is spent on calls that are not picked up. Wouldn’t you want them to spend most of their time… Read More »

With the lockdown gone, businesses have opened up. Employees are back in the office. Hustle and bustle once again have started in the office corridor. The unusually long weekend has finally ended. But unfortunately, customers seem to be taking longer to return back, while sales efforts are yielding only fewer leads. You can speed up this process… Read More »

The Financial Services Industry is one such industry that is heavily reliant on advanced computing technologies such as artificial intelligence and augmented reality. Besides the computing aspect, there is another angle where computers play a major role in the Financial Services Industry – viz – communication. The Financial Services Industry massively uses computers to meet the… Read More »

Ecommerce markets have observed a whopping 60% rise in online shopping, services and other online activities. The world will find its way out of the pandemic crisis sooner or later, but the behaviour it brings about will remain for decades to come. The biggest challenge for a business to survive is to remain operational. The most… Read More »

Outdoor advertising campaigns are highly successful because they drive massive results for businesses of all sizes. But, only if it is done right. Most small and medium-sized businesses have a strict marketing budget. Without an effective tracking and performance measurement system, they will lose their marketing budget on outdoor advertising campaigns without any result. But with… Read More »