We all know that technology is evolving every day and companies will keep looking for new ways to interact with their customers. With the urge to achieve perfection and offer the best services, businesses are continuously hustling to resolve customer queries and offer support without errors. People around the world are warming up to the idea of using Conversational AI chatbots in every industry.
The conversational AI Chatbots is the preferred communication channel. Chatbots are the platform that develops with Artificial Intelligence (AI). Conversational AI has paved the way for how businesses can communicate in this current generation.
The most worthy and beneficial chatbots are those that make it seem as if you are communicating with a real human being. Hence you have most likely dealt with a chatbot before. Now let’s get to know chatbots a little more closely.
What is Chatbot?
Chatbots are AI-powered services that let you interact with computers using a simple chat-like interface. These are the virtual assistants which understand human capabilities. The bot interprets and processes the user requests and gives prompt relevant answers.
Chatbots perform automated tasks such as completing the workflow or answering FAQs. It has been estimated the future of customer service and management is chatbots. The addition of chatbot assistants not only reduces overhead costs by making better use of support staff time. But also allows companies to provide a level of customer service during hours when live agents aren’t available.
How do chatbots work?
The Conversational AI technology understands and engages by interpreting the context of the user. It responds relevantly by using Natural Language Processing and an additional AI algorithm.
The AI will be able to understand the user’s intent even there are grammatical errors and shortcuts. It remembers the context from the beginning of the conversation.
Now the AI should determine the correct response based on its understanding of the user intent using Machine Language. The AI generates a response in a format that is easily understood by the user with the help of a Natural Language Generator.
Type of Chatbot that MOBtexting offer:
* WhatsApp Chatbot
* Conversational Chatbot
Why is WhatsApp Bot Important?
WhatsApp Chatbot is a software powered by AI which is automated and runs on the WhatsApp platform.
Whatsapp has a great reach among the masses. So, chatbots built on WhatsApp could be a boon to any business. With the introduction of WhatsApp Business API, it’s easy to scale business communications. You can create a WhatsApp chatbot if you already WhatsApp business API.
How to start with WhatsApp Chatbots?
The next step is to build the chat flow. You have to host it and connect it with WhatsApp APIs. It is a very complicated and resource-intensive process to host the APIs and run automated chatbots through it because of WhatsApp’s end-to-end encryption. It’s better if we build you a chatbot that gives you a drag-and-drop chatbot builder and supports WhatsApp as a channel.
1. Conversational AI Chatbot:
A conversational chatbot is the most advanced AI-powered chatbot. It uses natural language processing (NLP) to deliver the best possible experience to users.
The main advantage of conversational chatbots using NLP is that they read the meaning behind the words. This also means that they are even able to understand questions with misspellings, thus providing a great user experience.
How to design a Conversational AI Chatbot?
Having a conversational chatbot using NLP technology is a great start that will give your company a definite competitive advantage. But you also have to ensure that the interactions with your bot are qualitative and enticing for your users. So how do you design a bot that people will love talking to? You don’t have to study the technicalities of building a bot.
Our technical team has achieved a milestone in building a Chatbot for the businesses like you. It requires less or no coding to get it implemented.
Why AI chatbots are important for your business?
Chatbots expand operational performance and bring cost savings to businesses while offering support and added services for customers. They let companies easily resolve many types of customer queries and issues while decreasing the need for human interaction.
According to Forbes, 80% of marketers plan to start using a chatbot in some way or another by 2021. This is a notable reason why brands are investing in improving the customer experience.
Let’s find out the importance of adopting the chatbot strategy in your business and how chatbot benefits to win more customers or retain the existing ones.
Reduce customer waiting time:
According to Report, 21% of consumers see chatbots as the simplest way to reach a business. Chatbots are a smarter way to ensure that customers receive the instant response that they are looking for without making them wait in a queue.
Better customer engagement:
Conversational bots can engage customers round the clock by staying proactive and offering personalized recommendations that boost customer experience.
Most of the customers switch to a competitor if they don’t think you care about them. Bots are always available for customers to provide immediate answers to the common questions asked by them. The top benefit of using chatbots is 24-hour customer service.
Easy scalability with bots:
These bots can be easily scalable during peak business hours which can manage the ‘n’ number of customer communications without additional customer service costs.
Save customer service costs:
The research estimates that chatbots will help businesses save more than $8 billion per year by 2022. Chatbots help businesses to save on customer service costs. The business can hire required support agents so that they can save additional costs such as salary, training, and infrastructure costs.
Automate lead qualification & sales :
With the help of chatbots, you can automate the sales funnel to prequalify the leads and direct them to the right team for further process. The number of lead conversion rates increases if you can instantly engage with customers.
Are u planning to implement a Chatbot?
After learning about Chatbots and the benefits that they can offer, how can you say no? As an Omnichannel Communication platform, we recommend you to use WhatsApp Chatbot and Conversational AI Chatbot.
Contact MOBtexting firstname.lastname@example.org or give a call to +91 9019 120 120.