No leads are missed and better customer engagement: The customers have the option of reaching out to your business at any time of the day and dropping in a callback in case of non-working hours. This ensures that no leads are ignored/missed and every customer concern is addressed thereby providing a hassle-free customer experience.
Better lead quality & customer segmentation: For starters, businesses get the opportunity to speak to a “quality” lead as only people who are truly interested in their product/service will take the effort to click on the button. Additionally, it helps them to categorize customers based on their needs for specialized interaction.
Time saved: This feature aids agents in reaching the customer instantly without the need to dial a number manually every single time.
Impactful data analysis: Businesses can track and analyze the data extracted from the calls, thereby providing them deeper insights about their customers – after all, information is power in today’s day and age. So what you automatically get is a customer base that’s accurate and future-proof.
Prompt customer service & increased conversion rates: Having a Click-to-Call feature helps businesses catch their customer’s attention while their interest is still hot in their product/service. Providing prompt service helps convert customers while they’re still interested and also helps build a long-term customer relationship with the business.
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